Shipping Policy

Last Updated: October 15, 2025

Processing Time

All Angel Wings Los Angeles products are handmade to order. Please allow:

• Standard Production Time: 2-4 days
• Rush Orders: Contact us for same-day or next-day availability (additional fees may apply)

Production time begins after payment is received and design is confirmed. You will receive email updates throughout the creation process.

Shipping Methods & Rates

Domestic Shipping (United States)

Standard Shipping: 5-7 business days

• Cost: $15-25 (calculated at checkout based on size)

Expedited Shipping: 2-3 business days

• Cost: $35-50 (calculated at checkout based on size)

Overnight Shipping: 1 business day

• Cost: $75+ (contact us for quote)

International Shipping

We ship worldwide! International shipping rates vary by destination and are calculated at checkout.

• Estimated Delivery: 7-21 business days depending on destination
• Customs & Duties: Customer is responsible for any customs fees, import duties, or taxes imposed by their country

Note: International orders may experience delays due to customs processing. We are not responsible for customs delays.

Local Pickup (Los Angeles)

FREE local pickup available in Los Angeles, CA!

• Select "Local Pickup" at checkout
• We'll email you within 24-48 hours to schedule pickup
• Pickup available Monday-Friday, 10am-6pm (by appointment only)
• Please bring your order confirmation email

Packaging

All wings are carefully packaged to ensure safe delivery:

• Protective wrapping to prevent damage
• Sturdy boxes sized appropriately for wing dimensions
• Fragile stickers and handling instructions included
• Discreet packaging available upon request

Tracking Information

Once your order ships, you will receive:

• Tracking number via email
• Shipping carrier information
• Estimated delivery date

Please allow 24-48 hours for tracking information to update after shipment.

Shipping Delays

While we strive for on-time delivery, occasional delays may occur due to:

• Carrier delays
• Weather conditions
• Customs processing (international orders)
• High-volume holiday seasons

We are not responsible for shipping delays caused by the carrier or circumstances beyond our control.

Delivery Issues

Lost or Stolen Packages:

• Once a package is marked as "delivered" by the carrier, Angel Wings Los Angeles is not responsible for lost or stolen items
• We recommend requiring signature confirmation for high-value orders
• Consider shipping to a secure location or workplace

Damaged in Transit:

• Please inspect your package upon delivery
• Report any shipping damage to us within 48 hours of delivery with photos
• We will work with you and the carrier to resolve the issue

Incorrect Address

Please ensure your shipping address is correct before placing your order.

• We are not responsible for orders shipped to incorrect addresses provided by the customer
• Address changes must be requested within 24 hours of order placement
• Returned packages due to incorrect addresses may incur additional shipping fees for redelivery

Refused or Undeliverable Packages

If your package is returned to us as undeliverable or refused:

• Original shipping costs are non-refundable
• Customer is responsible for return shipping costs
• Reshipment will require payment of new shipping fees

Contact Us

For shipping questions or concerns:

• Email: angelwings@angelwingslosangeles.com
• Response Time: Within 24-48 hours

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This shipping policy is subject to change. Please check this page for the most current information.